Education
Washington State University – Pullman, WA
Bachelors of Arts Business Administration/MIS – in progress
National Deans List Honoree (2006)
University of Washington – Seattle, WA
Certificate of Project Management
Grays Harbor College – Aberdeen, WA
Associate of Arts
Technical Skills
Certifications: Microsoft Certified Systems Engineer (MCSE)
HP Accredited Systems Engineer (ASE)
Citrix Certified Administrator (CCA)
Operating Systems: Windows 2000/XP Professional, Windows Server 2000/2003,
Mac OS 7.5-10.x, FreeBSD, Linux Fedora Core
Application Software: Microsoft Office, Visio, and Microsoft Project
Server Software: Microsoft Exchange, ISA, SMS, IIS, SQL, Terminal Services
Apache Web Server, Citrix Metaframe
Symantec BackupExec, Replication Exec, & Storage Exec
Hardware: HP ProLiant, IBM xSeries eServer
Networking: TCP/IP, HTTP, SMTP, SNMP, AppleTalk,T/FTP, SSH, 802.1x/802.11, VPN
Web: Familiarity with X/HTML, XML, CSS, PHP, & JavaScript
Programming: Familiarity with Visual Basic, Visual C#, C++
Memberships
* Information Processing Management Association (IPMA)
Professional Experience
IT Specialist 4
Washington State Department of Corrections, Tumwater, WA
June 2006 – Present
* Senior level technician for Department-wide research, development, and engineering of server and desktop systems for the Customer Technology Unit.
* Business liaison between Information Technology and DOC Division leadership to align customer needs to IT investments and make customer support activities more effective.
* Technical consultant associated with the development, implementation and on-going operation of large, complex, statewide or mission critical agency systems.
* Responsible for developing and delivering technical curriculum and coursework on standardized enterprise applications for delivery to statewide Information Technology Specialists.
IT Specialist 3
Washington State Department of Corrections, Aberdeen, WA
November 2001 – June 2006
* McAfee “application expert” to research appropriate application requirements & parameters, provide problem resolution, act as agency point of contact, and designated vendor liaison.
* Rewrote and standardized software and hardware installation documentation, providing a consistent resource for Stafford Creek IT personnel.
* Updated and maintained Citrix Metaframe server and Wyse terminals for offender Law Library availability.
Systems Engineer
SafeHarbor Technology, Corp., Satsop, WA
September 2000 – July 2001
* Researched, designed, and implemented an encrypted email system between SafeHarbor and client that was instrumental in closing the contract.
* Proposed comparable Information Systems environment utilizing more manageable Compaq ProLiant servers, with projected savings in hardware and man-hours of 25%.
Systems Engineer
Capital Business Machines, Olympia, WA
October 1998 – September 2000
* Developed remote monitoring and scheduled onsite “health-check” programs of customers’ computer systems, increasing revenue.
* Formed strategic technical relationships with a specialty software company and a local ISP to expand market share, becoming preferred hardware vendor for each company.
* Created CD-ROM set and toolkit to ensure that Engineers would have access to appropriate tools, equipment, software, and drivers while onsite.
* Managed communication and troubleshooting with ISP and Phone Company to isolate Internet connectivity problems, reducing customer downtime.
Network Systems Engineer
Majiq Systems, Inc., Redmond, WA
September 1997 – October 1998
* Project leader for “Paperless Office Team” to identify and evaluate structured server file system to provide consistency, integrity, and increase ease of use of information resources
* Researched, planned, and deployed firewall migration from proprietary UNIX-based implementation to Windows NT 4.0, increasing manageability.
* Troubleshooted, isolated, and identified Internet connectivity problems, which resulted in gateway vendor issuing application hotfix.
Sr. Technical Support Lead
Excell Data Corporation, Bellevue, WA
January 1996 – August 1997
* Supplied systems integration and technical support to Microsoft for the successful execution of keynotes, conferences, tradeshows, and seminars including the Microsoft Professional Developers Conference, Networld+Interop, and TechEd.
* Managed technical logistics of computers, Internet and LAN connectivity, and personnel ensuring efficient use of resources.
* Coordinated with Microsoft clients regarding show specifications, equipment, and layout to ensure requirements were met.
